Customer Rights

• You have the right to be treated fairly with courtesy and respect.
• You have the right to quality home care equipment services regardless of race, creed, religion, sex or source of payment.
• You have the right to request and receive a detailed explanation of your bill for products and services.
• You have the right to request reasonable participation in decisions regarding your homecare services.
• You have the right to be communicated with in a way that you can reasonable understand.
• You have the right to be communicated with in a way that you can reasonable understand.
• You have the right to refuse equipment and services, accepting full responsibility for that refusal.
• You have the right to choose your provider of homecare services.
• You have the right to receive our assistance in transferring your homecare services to another provider.
• You have the right to receive homecare services in a timely manner, appropriate for your needs.
• You have the right to be assured of confidentiality, to review your records and to approve or refuse the release of records.
• You have the right to have competent and qualified people carry out the services for which they are responsible.
• You have the right to voice your grievances and recommend changes in policies and services.
• You have the right to be given reasonable notice of discontinuation of services.
  

Customers

Home Again Medical
Mission Statement

Customer Information

Customer Rights

Customer Responsibilities